Contact us here about the FizzBook. Ask a question about the FizzBook or submit a review or comment!
You can contact us by email:
mail@thefizzbook.co.uk
Or use the form below.
We aim to answer any queries within 24 hours. We respect your privacy and will not use your details for any other purpose.
If you have a problem with your Fizzbook then you should, in the first instance, contact the retailer who supplied it.
Contact details for retailers we are affiliated to are at the foot of this page.
For any technical queries please refer to the UK distributor CMS:
Phone: Customer Services: 0870 336 8021
To submit a support enquiry please use the form here:
http://zoostorm.com/Contact_Us
Customers of Shop Direct Group Companies, including Littlewoods, Additions, Marshall Ward & Woolworths please contact them directly here
alternatively you can write to:
Shop Direct Group
Sandringham House
Sandringham Avenue
Chelmsford, CM92 1LQ
Contact us:
mail@thefizzbook.co.uk
"Does the Fizzbook have a CD/DVD drive?"
No, as with all netbook computers, because of the size of the unit, the Fizzbook doesn't have an optical drive built in.
You can purchase an external unit which connects simply via the USB port.
Two units we recommend, which are both available from amazon.co.uk, are:
Slimline USB External CDRW DVDROM Drive - £31.43
24x USB External Slim CD-ROM Drive - £13.95
“We have noticed that the clock will not stay at the correct time and is 5 and 1/2 hours fast. We have tried changing it but it continues to switch as soon as it is applied.”
In previous cases the BIOS clock has been set to the wrong time zone.
Basically this means that the basic computer set-up is over-riding the time set in the Windows Operating System.
There is a YouTube Video tutorial about changing the BIOS settings here
If you are not confident accessing and changing the BIOS settings then phone Customer Services: 0870 336 8021 during office hours.
"I am unable to connnect to the internet through a wired connection. Error code 678 was issued."
This is a common error with all machines running Windows XP. Sometimes a simple re-start and checking that cables are connected will solve this problem.
Sometimes however it is as a result of infection by a virus or spyware.
To counter this you should keep your anti-virus software updated and run regular scans.
If you want a free anti-virus program we recommend:
» AVG
Or, get a free trial of the best security system:
» Kaspersky Lab's Internet Security
A good spy ware remover which is also free:
» AdAware
More information:
» Microsoft Support - Error Code 678
"I can not connect to the internet via Wi-Fi"
The Fizzbook will work with 802.11b or 802.11g Wi-Fi standards and will locate and connect the signal automatically.
Should you experience any difficulties then try setting-up a network within Windows XP.
From the start menu select Control Panel and then select Wireless Network Setup Wizard.
Follow the instructions provided to set up a network or to add the Fizzbook to an existing network.
There is a useful article about setting up a simple network with Windows from the Wi-Fi knowledge centre here
If you still experience difficulties then please contact the technical department:
Phone: 0870 336 8023
Email: technical@cms-computers.co.uk
"I am thinking of purchasing one for my son, but have read that you can only access educational internet sites and nothing else is this correct?"
The Fizzbook does have educational software pre-installed and is primarily designed to be used within an education environment.
However, the Fizzbook uses a standard internet connection and browser so you can access web sites in the same you do with any other computer.
"Where can I buy educational software for my fizzbook?"
The Fizzbook has educational software from EdAlive pre-installed. You can purchase further software from the main site: www.edalive.com
or from other sites such as: http://www.vnunet.com/downloads/kids-education
"I have purchased a Fizzbook for my child. It has an application on it called "Parent's Carefree" but is asking for a password. No details about this application are in the box so how do I find out the password to use the application?"
The Parent's Carefree Software allows you to control how the Fizzbook is used and you can set your own password for this in the control panel.
Read more here... (PDF File)
If, by chance, a password has already been set by the distributor (CMS) then please contact them directly.
Phone: 0870 336 8023
Email: technical@cms-computers.co.uk
There is no disc drive so how do i run discs etc when also there was a disc which came with it. And if there is a way to run a disc drive what would you advise to buy for this?
The Recovery Disc is supplied in case you need to re-install the operating software in the event of a breakdown or major damage. It is just a precaution and anyone qualified to repair the Fizz book will be able to load the disc via an external drive.
If you wish to install software or applications then you can do this via a direct download over the internet or by transferring the data from one PC to another via a USB Memory Device or SD Card.
Alternatively you can connect an external disc drive to the machine. Any device which has a USB Connection and is compatible with Windows XP will be suitable.
If you have purchased a Fizz Book computer and require support then you should contact the retailer where you purchased it from. The contact details for the retailers on this site are:
Amazon www.amazon.co.uk
Online Support
Returns Centre
Argos www.argos.co.uk
Telephone 0845 640 3030
Argos LTD
489-499 Avebury Boulevard
Central Milton Keynes
MK9 2NW
eBay www.ebay.co.uk
Insight http://uk.insight.com/
Technology Building
Insight Campus
Terry Street, Sheffield
S9 2BU England
Technical Services 08701 66 44 44
Littlewoods Direct www.littlewoodsdirect.com
Telephone: 08448 222 321
PC NextDay www.pcnextday.co.uk
Email: customerservices@pcnextday.co.uk
Unit 19 Glacier Buildings
Brunswick Business Park
Liverpool
L3 4BH
For all Technical Queries please contact:
CMS Computers Ltd
Phone: Customer Services: 0870 336 8021
Email: technical@cms-computers.co.uk
"Is this available in the US?"
The Fizzbook is only available in the UK - However, the Classmate PC on which it is based is available to buy in the US from amazon.com
"Looks fantastic....does the Fizzbook have wireless internet or does it have to be plugged into a telephone line? Also, is it able to be used outside of UK?"
Yes, Wi-Fi is built in. The power adapter works with 110v or 230v electricity supplies, you just need a standard travel adaptor for the plug.
"I have purchased the FizzBook for my daughter for Christmas and the only thing I am disappointed about it is that there is no CD drive included."
The FizzBook is a self-contained unit with software pre-installed. However, the machine does have standard USB ports which enable you to connect to another drive if you want to?
"Is this available in other colours?"
No - just green at the moment. If you want a coloured PC try the Asus Netbook or Advent Kid's Netbook
"Does the fizzbook have a cd/dvd drive?"
No, it has USB ports so you can use a standard memory stick to back up and share files.
"When will the fizzbook be available for sale?"
The full spec version will be on sale from Monday 8th September. The smaller version is expected to be released for sale 16th October.
"Does this have spell checking installed?"
Yes, the FizzBook has Ability Office installed which has spell checking features included.
Read more here...